Deming’s 14 Points for Management

 

1. Create constancy of purpose towards improvement of product and service with aim to be competitive, stay in business and provide jobs.
2. Adopt a new philosophy – new economic age, learn responsibilities and take on leadership for future change.
3. Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into product in the first palace.
4. End the practice of awarding business on the basis of price, instead, minimize total costs.
5. Improve constantly and forever the system of production and service, to improve quality and productivity, thus decreasing costs.
6. Institute training on the job
7. Institute leadership, supervision to help do a better job.
8. Drive out fear, everyone can work effectively for company.
9. Breakdown barriers between departments. Work as teams to foresee production problems.
10. Eliminate slogans, exhortations, and targets for workforce.
11. Eliminate numerical quotas on the workforce.
12. Remove barriers that rob people pride of workmanship.
13. Institute a vigorous program of education and self-improvement.
14. Put everybody to work to accomplish the transformation.